Frequently Asked Questions

Everything you need to know about Sauer's gourmet food and delivery.

How do you ensure the freshness of perishable items during shipping?

All perishable goods are packed in insulated thermal liners with reusable gel ice packs to maintain optimal temperature throughout the journey.

What is your policy on returns for food products?

Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States to ensure that our products arrive fresh and within their peak quality window.

Are Sauer's products suitable for those with specific allergies?

While we offer many gluten-free and nut-free options, all products are processed in a facility that handles wheat, dairy, and nuts. Please check individual product labels for detailed ingredient lists.

How can I track my order?

Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.